Frequently Asked Questions

KeikoAI is a calm, evidence-based guide that helps you notice patterns in your moods, wins, and reflections. It observes what you log over time, connects patterns you might miss, and offers grounded insights to help you see more clearly.

Keiko works by quietly observing what you log — moods, wins, and reflections. Over days and weeks, it detects patterns and correlations in your data. When something meaningful emerges, Keiko surfaces it gently with an insight or suggests one small, low-pressure action. It's designed to help you see patterns, not to have long conversations.

Yes, we take your privacy and data security very seriously. All data is encrypted at REST, and we have strict data protection policies in place. You can view our complete Privacy Policy for more details on how we collect, use, and protect your data.

KeikoAI is available on iOS and Android mobile devices. This allows you to log your moods, wins, and reflections wherever you are.

Getting started is easy! KeikoAI is available on iOS and Android. Download it on the App Store: https://apps.apple.com/app/apple-store/id6749801900?pt=128053757&ct=rianiak&mt=8 or on Google Play Store: https://play.google.com/store/search?q=keikoAI&c=apps&hl=en. Join our Discord community to connect with others using Keiko for clarity and insight.

KeikoAI is subscription-based with a 30-day free period when you subscribe. That first month gives Keiko enough time to observe patterns in what you log. Active features like logging wins, mood tracking, and reflections require an active subscription. If the insights are useful, you can continue. If not, you can cancel — no pressure.

For iOS: Go to iPhone Settings → [Your Name] → Subscriptions → Select KeikoAI → Tap 'Cancel Subscription'. For Android: Open Google Play Store → Tap Menu → Subscriptions → Select KeikoAI → Tap 'Cancel Subscription'. Cancellation takes effect at the end of your current billing period, and you'll retain access until then.

Yes! KeikoAI is available globally through the Apple App Store and Google Play Store. Pricing is displayed in USD for reference but you'll be charged in your local currency as determined by your app store. We comply with data protection laws including GDPR (EU), CCPA (California), and DPDP Act (India).

KeikoAI is a tool for self-reflection and pattern observation — it is NOT a replacement for professional mental health support. Keiko helps you notice trends in your moods and behaviors, but it does not provide medical, mental health, or therapeutic advice. If you're experiencing a mental health crisis, please contact: India: AASRA (+91-9820466726), Vandrevala Foundation (1860-2662-345), iCall (+91-9152987821). US: 988 or Crisis Text Line (text HOME to 741741).

Keiko uses pattern detection to find trends and correlations in what you log over time. As you log moods, wins, and reflections, Keiko quietly observes and identifies recurring patterns — like noticing you tend to feel low energy on certain days, or that specific activities correlate with better moods. These insights are grounded in your actual data, not assumptions.

All payments are processed through Apple App Store (for iOS) or Google Play Store (for Android). Apple and Google act as the merchant of record and handle all payment processing. You can use any payment method accepted by your app store, including credit cards, debit cards, and store credit. Charges appear in your local currency.

Refund requests must be made directly through your app store. For iOS: Contact Apple Support or request through your App Store purchase history. For Android: Contact Google Play Support within the refund window. We (DyvenTech LLP) do not process refunds directly. All refund decisions are at the sole discretion of Apple or Google according to their policies.

Our support team is always ready to assist you. You can join our Discord community using the button on the home screen for quick help, or reach out to us by emailing apps@dyven.tech. We're committed to providing prompt and helpful assistance.

You can delete your KeikoAI account by going to the User Settings page in the app and selecting the 'Delete Account' option from the Accounts section. Please note that this action is irreversible and will remove all your data from our servers.